Analyse de la perception de l’utilisabilité de l’approche 5S-Kaizen-ISO 9001 par le personnel en milieu hospitalier : cas du Centre hospitalier universitaire de Tingandogo

Abstract

Kaizen practices can improve clinical care processes. Very few studies have however been done on the 5S-Kaizen-ISO 9001 approach. In order to understand the usability of this approach to the hospital, a crosssectional evaluative study of staff perceptions was conducted in four outpatient care units (processes) of CHU-T. A very positive perception index (82%) was found for the usability of this approach in ambulatory care. This perception was lower among physicians (65%) than nurses (84.8%) and support staff (100%). It was the same for the perception of the usability of the approach in the organization of consultations, which was lower for physicians (60%) than for nurses (76.1%) and support staff (100%). The perception of the ease of use of this approach was lower for members of quality cell who were not pilot /co-pilot (50%) than pilot / co-pilot (80%) and other members of the quality team (83.9%). Some forms of staff motivation such as recognition of merit, empowerment and skill building could increase the chances of usability of 5S-Kaizen-ISO 9001 at CHU-T.