Satisfaction des parents accompagnateurs des enfants de moins de 5 ans pris en charge au centre médical de Kokologho au Burkina Faso

Abstract

Introduction: The satisfaction of users of medical centers in Burkina Faso is not known. Our aim was to study the level of satisfaction and associated factors of the accompanying parents of children under five years taken care in Kokologho medical center in 2018. It was a cross-sectional study. Conducted in the Kokologho medical center health area, the targets were the accompanying parents of children under 5 years for the household survey and for the qualitative interviews community representatives, health workers and administrative and community leaders, customary. The data collection tools were built from the repositories (SAPHORA-job 2014, Conseil Québécois d'Agrément 2005). Satisfaction scores, adjusted Odds Ratio and 95% CI were calculated. Thematic analyzes were carried out. The overall level of satisfaction of the parents of the children in the Kokologho medical center in 2018 was satisfactory at 70.6%. The studied dimensions were patient reception (47.2%), respect (65.3%), empathy (60.5%), confidentiality (73.8%), reliability (71.9%), speed (51.4%), comfort (89.0%), geographical accessibility (97.5%) and affordability (28.5%). Level of education gender and marital status were significantly associated with overall parental satisfaction. Users are satisfied with the services in Kokologho medical center. However, to continue the structural transformation efforts of the district health system, efforts must be made to improve reception, speed of service delivery and affordability.